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Cancellation Policy

Last updated: 18th January 2025​

​​​​​Introduction​

This cancellation policy outlines the terms and conditions for cancelling services provided by EngagePro Solutions Ltd ("we," "us," or "our"). By engaging our services, you agree to this policy.​

Individual Consultations

  • Notice Period: Minimum 24 hours to cancel or reschedule.

  • Late Cancellations or No-Shows: Full session fee charged.

Packages

  • Notice Period: Packages can be cancelled with a minimum of 14 days’ written notice before the scheduled start date.

  • Refunds: Refunds for cancelled packages are available on a pro-rata basis for unused sessions or services.

  • A cancellation fee of 10% of the package value will be deducted to cover administrative costs.

  • No Refunds: Once work has commenced, refunds for completed portions of the package will not be provided.

Retainers

  • Notice Period: Retainer agreements require at least 30 days’ written notice for cancellation.

  • Final Billing: Refunds will be provided for unused hours in the current billing period, calculated on a pro-rata basis, minus a 10% administration fee.

Example Calculation: A £2,000 retainer with 10 unused hours and a 10% admin fee (£200) will result in a £1,800 refund for unused hours.

Cancellation by EngagePro Solutions Ltd

In cases of unforeseen circumstances or client non-payment, EngagePro Solutions Ltd may cancel services, offering alternative arrangements or refunds for unrendered services.

How to Cancel

To cancel a service, please contact us in writing via email at info@engageprosolutions.co.uk. Include the following details:

  •  Your name and contact information.

  • The service or session you wish to cancel.

  • The reason for the cancellation.

Disputes

If you believe you are entitled to a refund or wish to dispute any cancellation charges, please contact us in writing at info@engageprosolutions,co.uk. Disputes will be handled on a case-by-case basis.

Changes to This Policy

We may update this cancellation policy from time to time. The latest version will always be available on our website or upon request.

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