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Privacy Policy

Last updated: 18th January 2025​

​​​​​Introduction​

EngagePro Solutions Ltd (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Notice explains how we collect, use, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.​

Data Controller

EngagePro Solutions Ltd is the data controller for the personal data we process.

Contact: info@engageprosolutions.co.uk

Phone: 01268 975 258

Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, telephone number, and job title.

  • Business Information: Company name, industry, and role-specific details.

  • Engagement Data: Details of your interactions with us, including emails, calls, and meetings.

  • Payment Information: Bank details or other payment-related information (if applicable).

How We Collect Data

We collect personal data:

  • Directly from you via forms, emails, or calls.

  • From publicly available sources, such as LinkedIn or company websites.

Purpose and Legal Basis for Processing

We use your personal data for the following purposes:

  • To deliver services: Processing is necessary to perform our contract with you.

  • Marketing and communication: Based on your consent or our legitimate interest in informing you about our services.

  • Compliance: To comply with legal obligations (e.g., invoicing, tax records).

Data Sharing

We do not sell or rent your personal data. However, we may share it with:

  • Trusted third-party service providers (e.g., payment processors, IT providers) under confidentiality agreements.

  • Legal authorities if required by law.

Data Handling and Security

We ensure the secure handling of all client data:

  • Access control: Only authorised personnel can access sensitive client data.

  • Encryption: All sensitive data is encrypted during transmission and storage.

  • Data sharing: We do not sell or rent your data. If data sharing is necessary (e.g., with third-party processors), confidentiality agreements are in place​.

  • Data breach response: In the unlikely event of a data breach, we will notify affected clients and the ICO (if applicable) within 72 hours.

Data Retention

We retain your personal data:

  • For five years after the conclusion of services, after which it is securely deleted.

Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data (subject to legal or contractual obligations).

  • Restriction: Request limited processing of your data.

  • Portability: Receive your data in a portable format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw consent at any time for processing based on your consent.

​To exercise these rights, please contact us at info@engageprosolutions.co.uk.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Transfers Outside the UK

If we transfer personal data outside the UK, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

Complaints

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

Updates to This Privacy Notice

We may update this notice from time to time. The latest version will always be available on our website or upon request.

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